Your technology keeps working. So can your business.
DesertGrid monitors, maintains and supports your everyday technology, helping reduce downtime, resolve issues faster and keep systems, devices, networks, backups and users operating properly.
Support for the technology your team uses every day.
Managed IT brings monitoring, maintenance, support and reporting into one service instead of waiting for problems to become emergencies.
One view of your connected environment.
Managed services provide visibility across the equipment and systems your business relies on, from internet connectivity and firewalls to computers, printers, servers and cloud services.
- Routers and firewalls
- Switches and access points
- Employee computers
- Servers and storage
- Business applications
- Cloud and backup services
Every request tracked. Every issue owned.
A managed service desk gives users a clear support channel while helping the business track progress, response times and recurring technical issues.
User receives a ticket reference.
The request is routed to the right resource.
Support reviews and resolves the issue.
The solution is confirmed before closure.
The request becomes part of service history.
Clear visibility into the service you receive.
Reporting and service dashboards can provide a practical overview of devices, tickets, backup status, security, availability and recurring support trends.
Discuss managed IT reporting ↗Manage your business. Let us manage the technology.
Tell us how many users, devices and locations you support, what problems occur most often and which systems your business depends on.